11 of the Best Chatbots for Websites to Improve Customer Service
The entry of chatbots has started changing the customer service landscape. They can respond quickly, and using them, you can be available for your customers round-the-clock. This is why nearly 71% of people want to use messaging apps for customer support, as they can get quick solutions for their problems.
Nearly 65% of millennials and Gen Xers prefer messaging a brand rather than calling customer service. This is why it’s essential for you to have chatbots for websites, especially when you run an ecommerce business.
With advances in natural language processing algorithms, chatbots are more powerful than ever and can increase customer satisfaction. To help you improve your customer service, here are some of the best chatbots for websites that you can use.
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Best Chatbots for Websites
You can use chatbots on websites, Facebook Messenger, apps, and more. Here are the best ones for your website.
#1. Chatbot for Websites: Botsify
Botsify is changing the customer service landscape through their live chatbots. By using them, you can increase your customer satisfaction and retention.
You can automate your customer service operations and reduce the burden on your customer support staff too. It’s possible to create a free account and chatbot for 14 days as well.
Pricing
Botsify offers two major plans:
Self-Serviced: $50 per month
Fully-Managed: $300 per month
#2. Chatbot for Websites: Flow XO
Flow XO lets you create a chatbot without the need for any coding skills. You can use this chatbot on a variety of websites and apps like Facebook Messenger.
Automate your customer service and improve customer satisfaction using their live chat features as well. Their natural language processing AI algorithm helps you make the most out of the chatbot too.
Pricing
It’s one of the best chatbots for small businesses, as you can use it for free as well. The paid plans offered by include:
Standard Plan: $19/month
Standard Plan + 5 bots: $29/month
Standard Plan + 25,000 interactions: $44/month
#3. Chatbot for Websites: Collect.chat
Collect. chat makes it easy for you to build and implement a chatbot for your business. Using it, you can improve your customer satisfaction, get better conversions, and even improve the customer experience.
By being available 24×7 without the need to involve your customer service agents, you can reduce your expenses as well.
Pricing
Collect.chat lets you create a free account, and you can use their chatbot for up to 50 responses per month. The paid plans offered by them are:
Lite: $24/month
Standard: $49/month
Plus: $99/month
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#4. Chatbot for Websites: Virtual Spirits
Through Virtual Spirits, you can build a chatbot for your website within minutes. They’ve got over 100 chatbot templates that you can modify and start improving your customer experience.
It’s one of the best chatbots because it’s got features for both beginners and experts alike. Be it WordPress, Joomla, or Drupal, you can build chatbots for them all through this platform.
Pricing
Virtual Spirits offers a free account for 30 days. After that, you can choose from one of their many paid plans.
Small: $9/month
Professional: $29/month
Business: $99/month
i-Business: $239/month
#5. Chatbot for Websites: Streebo
Streebo provides a great platform to build chatbots to engage your customers through intelligent conversations. You needn’t know any coding to develop a chatbot using Streebo.
Additionally, you can seamlessly implement it on your website and 3rd party apps like Facebook Messenger. It’s also got natural language processing capabilities from IBM Watson, Wit.ai, and others.
Pricing
You can get in touch with them for a customized quote for chatbots.
#6. Chatbot for Websites: ChatBot
ChatBot makes it simple for non-coders to create a chatbot for their websites with ease. The natural language processing capabilities make it a great tool to improve your customer satisfaction.
Create workflows in minutes to help your customers with their questions 24/7 without the need to manually intervene at any point. You can integrate the chatbot with LiveChat, Facebook Messenger, Slack, and more.
Pricing
You can create a free account for 14 days, but beyond that, you’ll have to opt for one of the paid packages, which start at $50 per month.
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#7. Chatbot for Websites: Instabot
Instabot is a smart chatbot that is not just easy to build but can also be implemented quickly. It can help you reduce your costs and increase conversions by improving customer satisfaction.
Through it, you can leverage AI and natural language processing to help it gain knowledge quickly, as well.
Pricing
Instabot doesn’t offer any free accounts, and you need to purchase one of their paid plans to use the chatbot on your website. They offer the following packages:
Base: $49/month
Standard: $149/month
Advanced: $349/month
Enterprise: Customized pricing
#8. Chatbot for Websites: Gobot
You can have one-on-one conversations with your customers 24/7 and answer their questions without the need to intervene manually through Gobot.
It can help you automatically qualify leads and connect them with your sales representatives. While it does help with winning new customers, you can also improve your customer satisfaction with it.
Pricing
The best part about Gobot is that it’s currently free to use. While they do intend to launch paid plans in the future, you can expect a free plan too.
#9. Chatbot for Websites: BotStar
BotStar is a great chatbot for websites and Facebook Messenger that can be built without any coding. It can help you improve your customer experience and also takes the load off your customer support staff.
You can create the chatbot using their visual editor and can implement it on over 1500 apps. It has a centralized inbox where you can track everything together too.
Pricing
For up to 100 conversations per month, BotStar is free to use, and all you need to do is create your free account to start using it. The paid packages offered by them are:
Essential: $10/month
Grow: $29/month
Pro: $99/month
#10. Chatbot for Websites: Acobot
Acobot is a virtual shop assistant that chats with your customers with a human touch and improves their experiences.
The best part about this chatbot is that you have to connect your store with Aco, its artificial intelligence. AI and natural language processing do the rest of the work.
Pricing
The Lite edition of the chatbot is available for free to all businesses. You can create a free account and use it. The paid packages available are:
Small: $9/month
Medium: $19/month
Large: $29/month
#11. Chatbot for Websites: ArtiBot.ai
ArtiBot can make it simple for your business to start generating leads through chatting. It can not only help you generate leads but can also accept payments and book appointments on your behalf.
Choose from hundreds of templates and start customizing them to fit your requirements. It remains online 24/7, and this can help you improve your customer service by answering questions as well.
Even if you don’t have a website, you can link to an ArtiBot.ai hosted page and start generating leads.
Pricing
The best part about ArtiBot is that it’s completely free to use, and the templates offered by them are free too. However, you can opt for their Pro plan that gives you a few extra features for a premium of $19/month.
Final Thoughts
Chatbots can not only help improve your customer satisfaction but also improve your lead generation and conversion rates. They can boost your customer experience by responding quickly to your customer’s questions 24/7.
It’s also possible to reduce your expenses by using them as you’ll need a smaller customer service staff.
Through advancements in AI and natural language processing, chatbots have become even more complex, making them even more powerful.
You can also integrate chatbots on websites, Facebook Messenger, and mobile apps to improve your customer service across multiple channels.
About The Author
Shane Barker is the Founder and CEO of Content Solutions and Gifographics. You can connect with him on Twitter, Facebook, LinkedIn, and Instagram.
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