LincDon’t Run an Anti-Customer Service Strategy in EcommerceI’m a shopper. I search, I browse, I buy … and I sometimes return. I know that by mentioning “return” I’m instantly part of the problem for…4 min read·Jun 14, 2017----
LincWhile many brands are considering chatbots, and some are experimenting, leaders are already making…For those sitting on the sidelines, considering a move into using chatbots, take a pause and realize that this is not a reason to delay…3 min read·May 31, 2017----
LincinChatbots LifeChatbot success 101: Why a single customer view is a mustBy Fang Cheng, CEO, Linc Global6 min read·May 17, 2017----
LincinChatbots LifeHow To Avoid A #ChatbotFailWhile brands have scrambled to launch Facebook Messenger chatbots since the social media behemoth opened up the channel for development…6 min read·Mar 31, 2017--1--1
LincinChatbots LifeRetailers can’t afford to ignore chatbotsChatBots and AI in retail isn’t a flash in the pan that we’ll all be cringing about in 18 months. Instead, it represents a lasting shift in…5 min read·Mar 22, 2017----
LincinChatbots LifeWhy Millennials Are The Conversational Commerce GenerationWith over 75M of them in the US alone and representing a combined $200B of annual purchasing power, Millennials are a demographic your…6 min read·Feb 24, 2017----
LincinChatbots LifeThe 6 Costly Misunderstandings stopping Retailers and Brands from leveraging ChatBots and Amazon…Retailers are facing a raft of challenges this quarter. Amazon capturing more than half of total online retail growth, customers spending…6 min read·Feb 7, 2017--1--1
LincinChatbots LifeThe Four Tech Trends Brands Can’t Afford To Ignore In 2017There’s a Chinese proverb that says the best time to plant a tree was 20 years ago and the second best time is now. The same can be said…6 min read·Jan 13, 2017----
LincinChatbots LifeHow Chatbots Are Changing The Game For Customer Relationship BuildingToday’s smart brands understand that instead of trying to lure customers to them, they need to go to where the customers are. At first…4 min read·Dec 14, 2016--1--1
LincCan Black Friday Compete Against More Personal Year-Round Commerce?Customers prefer calling the shots to standing in the cold4 min read·Nov 11, 2016----