Devashish Datt MamgaininGenerative AIChatGPT-4o FAQs: What You Need to KnowOpenAI recently launched its new flagship model GPT- 4o, also known as Omni. GPT-4o is much more advanced than its predecessors and can…6 min read·2 days ago----
Devashish Datt MamgaininGenerative AIFuture-Proofing Customer Service with Generative AIIn today’s digital-first world, customer expectations constantly exceed the customer service delivered by organizations. Customer service…8 min read·3 days ago----
Devashish Datt MamgaininGenerative AIThe Rise of Conversational AI — A Deep Dive into ChatGPTThe launch of ChatGPT sparked a hyper-competitive race that involved giants like Microsoft, Google, and Amazon who battled fiercely to…6 min read·6 days ago----
Devashish Datt MamgainThe Complete Guide to Omnichannel Customer ServiceWe are experiencing unprecedented times in the business world. Connecting with customers has never been easier due to the vast array of…8 min read·May 7, 2024----
Devashish Datt MamgaininGenerative AIFrom Chatbots to Virtual Assistants: Evolving Customer Interactions with Gen AIContact centers have come a long way after implementing AI tools. Today, tools like virtual assistants, interactive voice response…6 min read·May 7, 2024----
Devashish Datt MamgaininAI MindFuture-Proofing Your Business With Generative AI: Embracing Innovation For Long-Term SuccessIn today’s fast-paced and ever-evolving business landscape, staying ahead of the curve is more critical than ever. From shifting consumer…4 min read·May 3, 2024----
Devashish Datt MamgainZendesk Sunshine Conversations — Taking Chatbot Personalization To Another LevelIt is 2024, and chatbots have been around for some time now. Some might argue that chatbots are dead and it is the era of conversational…7 min read·May 2, 2024----
Devashish Datt MamgaininArtificial Intelligence in Plain EnglishDemystifying the Black Box: A Look Inside Large Language ModelsIn recent years, large language models (LLMs) have garnered immense attention for their remarkable capabilities in understanding…6 min read·Apr 30, 2024----
Devashish Datt MamgaininArtificial Intelligence in Plain EnglishHow AI Is Reshaping The Help Center In 2024In the year 2024, most of the customers want to find answers to their queries by themselves.9 min read·Apr 29, 2024----
Devashish Datt MamgaininGenerative AIHow is Generative AI Reshaping Customer Service Tech Stacks?The customer service landscape is undergoing a dramatic shift. While traditional AI offers automation and basic chatbots, Generative AI…5 min read·Apr 22, 2024----