rammenonFear and Hope in the Contact Center.Fear in the Contact Center: Failing Metrics6 min read·Oct 14, 2023----
rammenonThe Clone Wars: ChatGPT vs. the ClonesChatGPT’s beguiling ability to provide convincing answers to an incredible range of queries has caused a cultural phenomenon that’s…3 min read·Oct 14, 2023----
rammenonFounder Lessons: Memo from a SaaS FounderI was recently speaking to a few entrepreneurs after a panel discussion and the topic of valuations came up. One founder asked me what the…3 min read·Jul 20, 2018----
rammenoninbuZZrobotThe Rise of Conversational AIThe chatbot craze began in 2016 with Facebook’s announcement of a developer-friendly platform to build chatbots on Facebook messenger…4 min read·Dec 20, 2017----
rammenoninChatbot.com BlogMove over FB Messenger — Is enterprise chatbot adoption going to be faster?The Facebook Messenger Chatbot hype has been dubbed as premature. Nevertheless, it’s achieved a keen awareness on how self service tasks…3 min read·Oct 24, 2016----
rammenonSelling Startup SaaS software to enterprise customersAll I hear from far too many SaaS startups is the acronyms — Churn, LTV or CACR and their efforts to mine more data. In my mind the first 6…3 min read·Nov 19, 2015----