Customer Service Hour: How Bot are Revolutionizing Customer Service
Deep Dive into Bots for Customer Service at the Chatbot Conference
Exploring Chatbots & Artificial Intelligence’s Impact on Customer Service
Did you know that Intuit is now saving $2 million annually with their customer service chatbot? Bots are also having a similar impact in marketing, e-commerce, and even voice.
One of the unique things we are doing in this year’s Chatbot Conference, is having dedicated deep dives for the most successful use cases. We will deeply explore customer service, marketing, AI/NLP, and of course Voice.
In our ‘Customer Service Hour’ we will kick off with a talk by Casey Philips where he will discus how Intuit’s chatbot is saving their company over $2M annually. Next, Mr. Misra will share customer service case studies and insights from Google and finally Austin Arensburg from Scrum Ventures will discuss bots in the e-commerce space.
….>>> Lear more about Customer Service Hour here.<<<
Let’s take a look at the Customer Service Sessions:
How Intuit is leveraging Chatbots to Save $2 Million Annually.
The TurboTax Digital Assistant has hit projected annual savings of over $2 million for Intuit via reduced support phone calls and had increased product conversions.
Deep dive into results:
- Reduced customer support phone calls by over 10% versus the previous self-help experience of the search panel.
- Increased user engagement with self-help content by over 5% versus the previous self-help experience of the search panel.
- Increased product conversation rate by over 1% versus the previous experience.
Bio: Casey Phillips is the Product Owner for the TurboTax Digital Assistant, a chatbot designed to provide automated help and support to TurboTax users. His focus is on ensuring the TurboTax Digital Assistant accomplishes business goals and metrics including increasing user engagement with self-help content, reducing support calls and human contacts, and increasing product conversion.
How Conversational Bots are Changing the Paradigm in Customer Service
- Exploring the new paradigm
- How customer’s behaviors are changing
- Top Insights from Google
Bio: Shantanu Misra is the Product Manager for Dialogflow which is the industry-leading platform for creating automated conversational agents with over 800,000 developers and top enterprises using it. Shantanu is part of the Google Cloud’s AI team whose vision is to democratize AI and make it fast, easy and useful for customers and partners.
How Retail and Consumer Experiences are being Changed by Chatbots, Voice & AI
- How chatbots are increasing sales and decreasing costs for e-commerce stores.
- Common use cases for Bots in Retail
- Voice’s impact on the customer experience.
Bio: Austin Arensberg is currently Principal at Scrum Ventures, an early stage venture capital firm based in San Francisco, California that has invested in over 60 startups related to e-commerce, healthcare, software, video, and transportation. Prior to joining Scrum Ventures, Austin served as a manager in Samsung’s Global Strategy Group in Seoul, Korea where his work focused on electric vehicles, energy storage, corporate restructuring, and research and development.
More About the Chatbot Conference
Chatbot’s Life will host our 3rd annual Chatbot Conference in New York City. In this year’s conference, we will gain insight on how the largest companies are using Chatbots and AI to increase their revenues and decrease their costs.
Our events feature the top speakers in the Chatbot & AI space, many of the hottest chatbot startups, and the biggest influencers in the from companies like Google, SmartLoop, Google, Microsoft, IBM, Dashbot, Assist and many more.
