How Chatbots are Improving Healthcare
A few years ago, chatbots were true know-how, but today the technology is not a surprise at all. It was projected that 80% of the businesses would integrate the solution for improving the customer experience. Today it’s forecasted that the size of the worldwide chatbot market will be 1.25 billion U.S. dollars in 2025. So, chatbots and AI technologies are reshaping lots of industries, including but not limited to telemedicine. If you want to find out how exactly chatbots are improving healthcare then this article is a must-read.
8 Ways Chatbots are Transforming Healthcare
The AI technology along with the chatbots makes our life much simpler and dramatically improves the customer experience. Healthcare nowadays is faced with lots of challenges that can be solved by chatbots integrated. Thanks to the solution, the industry becomes more accessible and affordable for people.
What’s more, the technology can reduce the costs and free time of the medical staff, eliminate human errors and carelessness. Here we’re going to observe 8 ways chatbot solutions are transforming the healthcare field. Check the list to see why you’d at least think over the chatbot built in your telemedicine application.
Remote Health Monitoring
Sometimes the treatment doesn’t end after the discharge from the hospital. The health consumers need continuous assistance, care, observation even when they are at home. Chatbots can give such help when the patients leave the hospital or any other healthcare facility.
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For example, smart devices can be worn to track the patient’s health and send data to individual physicians. In their turn, chatbots can collect the data from each report, the doctor encounters for providing future assistance required. Besides that, chatbots can instruct users how to use the devices to make them work correctly.
The FAQ and Query Resolution
There is a wealth of common and standard questions and queries that users may ask before/during/after the treatment. The answering FAQ and resolving queries can be a daily routine for the medical staff. That is also a pretty time-consuming and, as a result, an expensive thing that can be solved by integrating the AI technology. Using chatbots, caretakers can receive accurate data throughout the day. In such a way the technology implemented reduces the workload from the medical employees.
Medical Research
Medical science evolves fast today and a wealth of new studies are held. Doctors are invariably researching in different specializations. However, it’s still a true challenge to track all the changes due to new approaches and solutions that appear constantly. Chatbots can help with this issue as well. They can provide extensive data to the clinicians that results in the improvement of their skills and also helps them to enhance and personalize the treatment provided.
Healthcare Assistant
Today people have no time to visit a doctor or forget about medication, and so forth. Chatbots can be a great healthcare assistant in this case. Focusing on reminders, scheduling, data records, test results, and so on, chatbot generates pertinent information. Moreover, it opens up an opportunity to determine the emerging symptoms based on inputted patient data.
Reduced Patient Self-Diagnosis
Now people have access to all the knowledge, information, studies of all times and from all over the world. That’s a great thing, but it can be dangerous when it comes to the patient’s self-diagnosis. Having read a few articles on the web resources, lots of people believe they can make their own diagnosis instead of seeking medical care. It’s where chatbots can be helpful as well. Not only may they provide info to help health consumers to make sense of their symptoms, but also they more accurately determine whether they need to visit a doctor or not.
Emergency First Aid
Sometimes there is no time for Google search or waiting for a response from the medical staff. It’d be critical to get fast and accurate answers here and right now. That’s where chatbots are really helpful. Thanks to their 24/7 presence and ability to reply instantly, they can even save a life. What’s more, specifically programmed in dealing with emergencies, chatbots can provide a needed answer, info, instruction in a moment.
Claims and Billing
Nobody likes to have a deal with bills, claims, insurance. Healthcare bots are the answer and way out. The bots can assist medical providers with such-a-kind tasks to improve both the patient and provider experiences by:
- checking existing coverage;
- helping file claims;
- tracking claims status;
- helping clinicians through billing inquiries, the pre-authorization process.
Dispensers of Drug Info
Chatbots are helpful in giving up-to-date medication info to both medical professionals and patients. Such bots offer proper knowledge of active ingredients, indications, interactions, or even suggest alternative medication, etc. That helps doctors to avoid harmful impact on the caretaker prior to prescribing a certain drug.
Benefits of Chatbots
There are a host of benefits to get. Because the potential, power and capabilities of the solution are not fully explored yet, below we offer you a list of a few of them only. Herewith, the benefits to medical practices include but not restricted to:
- Reducing costs by delegating time-consuming and repetitive tasks to the bots (answering the queries, requests, FAQ, etc.). Just think about, a single bot can handle 1000-plus interactions without any issue, responding to a variety of queries accurately that greatly reduces the number of healthcare providers you need to hire.
- 24/7 assistance and help for patients if they need to get information immediately.
- Automated data distribution that allows sending needed information to a human at any time.
- Scalability of the chatbots give you an ability to program the bot based on your needs.
- Speed. Yes, AI chatbots provide data really fast. They handle interactions and also can help with internal record-keeping. Not only does that speed up the process of receiving important information, but also they can notify the doctors or medical professionals when it’s needed.
- Cutting down a number of missed appointments by means of reminder messages.
- Lead generation. The solution can be utilized by medical providers to meet the potential health consumers in the channels that are most likely used by them.
Bottom line
AI chatbots make healthcare more affordable, accessible, and flexible. Though bots do just basic tasks, even at the stage, chatbots cut down the costs along with workload of the staff, provide round-the-clock conversation outlet and enhance patient experience. Not only can chatbots ease the administrative tasks for medical providers and promptly get essential patient data (hypersensitivities, endorsed/given drugs, investigation reports, test results, etc.), but also they help clinicians to keep abreast of the latest studies, and so on. In addition to that, chatbots assist patients in all the stages of the treatment reducing the risks of self-diagnosis. That’s why, there is no doubt that the chatbot technology has a bright future in the healthcare industry.
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