Step to Create Your Own Facebook Messenger Chatbot

It’s been over three years since Facebook announced the launch of Facebook Messenger chatbots. Since then, loads of brands have created their own chatbots and added them to Facebook Messenger in a bid to improve their customer service.

By 2018, there were more than 300,000 chatbots on Facebook Messenger. This marked an increase of 100,000 chatbots in just one year.

From these numbers, it’s evident that Facebook Messenger chatbots are beneficial for brands. They help improve the quality of customer service by solving the customer’s queries within minutes.

A Facebook Messenger chatbot can instantly reply to any message, thus removing the waiting time for customers. Additionally, it’s available 24×7, unlike human customer support, which may not be present round-the-clock.

It can also help brands save on recurring expenses such as the salaries of their staff. You can even use one to market new products and simplify the purchasing process.

With the advent of AI-powered chatbots, you can expect your customer experience to skyrocket on implementing them.