How to Forecast your Chatbot ROI

Dennis Chan
Chatbots Life
Published in
10 min readNov 5, 2020

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Forecasting your Chatbot ROI can be tricky. Is your chatbot answering your visitors’ questions? What do they think of it? Whether you already have a conversational solution in place or you are considering implementing it, you should know the answer to these questions. If not, how can you be sure your chatbot strategy will be successful?

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Veteran of Voice/Chatbots, Conversation Design and NLU (20+ years). I share insights to trends and tips to succeed with conversational AI | www.pst.ai