How to Make Your Chatbot More Human
The progression of artificial intelligence is at its height with smart, AI-powered chatbots evolving the marketing and customer support landscapes.
Developers are focusing on how to build a chatbot that is more human-like. And you should too if you want to improve real-time customer engagement.
It is surprising to witness what chatbots can do without human support. There are chatbots that can tell you the latest news, some can teach you a new language, and some can talk like your partner.
And then, there are automation bots like Alexa and Google Assistant that can help you seamlessly take care of your everyday chores.
However, the most popular use of chatbots is to provide enterprise-level customer support. In fact, more than 67% of consumers worldwide used an AI-powered chatbot for customer support in 2018 and it is expected to rise to 85% by 2020.
So what is a chatbot all about? How can you build a chatbot that can interact like humans? Let’s take a closer look.
Top 4 Most Popular Bot Design Articles:
What is a Chatbot?
A chatbot is an AI-powered computer program that simulates interactive conversations. It uses pre-calculated user phrases, voice commands, or text-based signals to allow a form of communication between a human and a machine.
You can also read this article explaining more about what a chatbot is.
Chatbots: Facts and Trends You Should Know
Every year there are approximately 265 billion customer requests and companies spend as much as $1.3 trillion to serve them. Building and implementing chatbots can help companies save 30% on this.
