The Best Books You Need to Read to Understand Chat Bot Ecosystem
1. Designing Voice User Interfaces: Principles of Conversational Experiences
By Cathy Pearl
Voice user interfaces (VUIs) are becoming all the rage today. But how do you build one that people can actually converse with? Whether you’re designing a mobile app, a toy, or a device such as a home assistant, this practical book guides you through basic VUI design principles, helps you choose the right speech recognition engine, and shows you how to measure your VUI’s performance and improve upon it.
Author Cathy Pearl also takes product managers, UX designers, and VUI designers into advanced design topics that will help make your VUI not just functional, but great.
- Understand key VUI design concepts, including command-and-control and conversational systems
- Decide if you should use an avatar or other visual representation with your VUI
- Explore speech recognition technology and its impact on your design
- Take your VUI above and beyond the basic exchange of information
- Learn practical ways to test your VUI application with users
- Monitor your app and learn how to quickly improve performance
- Get real-world examples of VUIs for home assistants, smartwatches, and car systems
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2. Bot Business 101: How to start, run & grow your Bot / AI business
By Ekim Kaya
It covers every aspect of the Bot business such as choosing the right distribution channel, the correct approach to a potential client, pricing your Bot, designing a solid conversation flow, discover, increasing retention and many others. It is useful in growing your Bot/AI business.
3. Designing Bots: Creating Conversational Experiences
By Amir Shevat
A book written by Bot industry leader Amir Shevat that is releasing soon will be one of the insightful reading to learn on from Facebook Messenger to Kik, and from Slack bots to Google Assistant, Amazon Alexa, and email bots, the new conversational apps are revolutionizing the way we interact with software. This practical guide shows you how to design and build great conversational experiences and delightful bots that help people be more productive, whether it’s for a new consumer service or an enterprise efficiency product.
Ideal for designers, product managers, and entrepreneurs, this book explores what works and what doesn’t in real-world bot examples, and provides practical design patterns for your bot-building toolbox. You’ll learn how to use an effective on boarding process, outline different flows, define a bot personality, and choose the right balance of rich control and text.
- Explore different bot use-cases and design best practices
- Understand bot anatomy — such as brand and personality, conversations, advanced UI controls — and their associated design patterns
- Learn steps for building a Facebook Messenger consumer bot and a Slack business bot
Bookmark this link to find list of books related to chatbots . New books are added regularly.
4. Conversational Interfaces: Principles of Successful Bots, Chatbots & Messaging Apps
By Mariya Yao
Conversational Interfaces covers the evolution of messaging platforms like SMS, Facebook Messenger, Apple iMessage, Slack, Kik, and WeChat and how to create successful bots, chatbots, and messaging apps for each platform.
Messaging apps are the new browsers and chatbots are the new websites. All major tech titans -Facebook, Apple, Google, and Amazon — as well as many brands and businesses have embraced conversational agents as a revolutionary way to deliver services and connect with audiences.
Yet 40% of a typical chatbot’s users only interact a single time. Much of the churn is due to lack of focus, limited understanding of natural language, and a poorly designed conversational interface.
Conversational Interfaces teaches businesses, entrepreneurs, and product designers how to succeed by applying principles of successful bots and messaging apps. The reader will learn how to:
1. Clarify business and brand goals for chatbots. Define an overall brand strategy and compelling persona to narrow the scope of your chatbot.
2. Understand which use cases suit conversational and messaging platforms and which are better left to websites, regular apps, or human staff.
3. Bring a chatbot’s or brand’s personality to life through compelling writing, a rich backstory, social relevance, and rich visual assets.
4. Write adaptive copy that works around current limitations of natural language processing and AI technologies.
5. Utilize engagement techniques from oral communication traditions, storytelling, screenwriting, and rhetoric to create emotional and sticky user experiences.
6. Design notifications and re-engagement efforts to be seamless and not spammy.
7. Employ social and viral features of messaging platforms to improve the communal utility of chatbots and grow their user base.
8. Combine open-ended input / output with the lightweight UI features in Messenger, iMessage, Kik, WeChat, and other messaging platforms to blend spatial, temporal, and conversational affordances.
9. Optimize bot and messaging app design for brand equity, growth, and revenue.
5. Chatbots: 100 Successful Business and Brand Bots
By Adelyn Zhou
You have heard how chatbots are the new big thing for businesses. People now spend more time on messaging platforms than on social media. As such, innovative business owners and marketing executives are now connecting with prospects and customers through chatbots — robots powered by artificial intelligence to help scale marketing, sales and customer service departments.
In this book, author profile 100 of the top bots built on Facebook Messenger, Apple iMessage, Amazon Echo, Kik, Skype, Slack, and WeChat. It features hundreds of actionable bot strategies that these brands have used to attract, engage and retain users.
It covers the strategies and tactics used by brands such as 1–800-Flowers, Sephora, Expedia, Victoria’s Secret, Bank of America, Ebay, NFL, Poncho, CNN and more.
Here is a just preview of some the behind the scenes stories that you will learn:
- How a famous rapper cloned himself into a bot to talk with millions of fans 24/7
- How a telecommunications company saved millions in service costs by automating customer support with chatbots
- How a simple chatbot created by a 3-person team grew to 600,000 users in less than 3 months
- How an individual immortalized a friend who passed away by bringing him back as a chatbot
- How an Italian fashion house created a bot to promote their latest spring women’s line
- How a travel company increased bookings by 20% with a simple chatbot feature
- How a non-profit used bots to improve education outcomes for 150,000 girls in Africa
- How a transportation company improved customer service ratings and decreased response times by 15%
- and Much, much more!
6. Designing Conversational Interfaces
By Alper Çuğun
“Designing Conversational Interfaces” is a book for designers, developers and founders containing practical guidelines about how to create messaging applications that people will love to use.
The book offers actionable insights at all stages of the product lifecycle:
- Strategic — Does it make sense to build a conversational user interface?
- Design — What are the best practices for designing and prototyping?
- Development — How do I build and test a chat application?
“Designing Conversational Interfaces” will cut through the hype around chat based applications and provide you with the concepts and tools required to create a successful product.
7. The Conversational Interface: Talking to Smart Devices
By McTear, Michael, Callejas, Zoraida, Griol Barres, David
This book provides a comprehensive introduction to the conversational interface, which is becoming the main mode of interaction with virtual personal assistants, smart devices, various types of wearable, and social robots. The book consists of four parts. Part I presents the background to conversational interfaces, examining past and present work on spoken language interaction with computers. Part II covers the various technologies that are required to build a conversational interface along with practical chapters and exercises using open source tools. Part III looks at interactions with smart devices, wearables, and robots, and discusses the role of emotion and personality in the conversational interface. Part IV examines methods for evaluating conversational interfaces and discusses future directions.
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